01452 521732

07973 905151

[email protected]

For a chimney sweep around Gloucestershire, call us now.

  


GENERAL TERMS AND CONDITIONS OF BUSINESS




SCHEDULE – SCOPE OF WORKS

We will produce a detailed Scope of Works along with a cost to carry out each individual job.  The customer, if in agreement, will issue instructions to proceed with the job in writing or by email. 

VARIATION ORDERS

Agreed additional works to those contained within the Scope of Works will be notified to the customer and supported with a Variation Order (instruction to proceed).  Such Variation Orders will be priced as an addition to the Scope of Works and a cost given prior to commencement. Variation Orders can be cancelled or altered as required without penalty if additional work has not yet commenced.
      
ON-SITE SAFETY

We undertake to carry out all installations in a safe and orderly fashion. Should it be necessary to store materials on site this will be at the discretion of the customer. As a rule we may from time to time request to leave small power tools & installation equipment only. We do not use nor require storage for flammable or explosive based materials or liquids likely to cause damage to property or to health.

FIRST AID

A comprehensive first aid box is kept permanently on site throughout every installation. The contents are regularly inspected.

PAYMENT OF INVOICES & VARIATION ORDERS

Completion payments per individual invoice value are due upon immediate finalisation of all installation work. All payments are to be made to:  J Bird Chimney Sweep, 74 Swift Road, Abbeydale, Gloucester GL4 4XH.







PUBLIC LIABILITY

The customer is fully insured by our Public Liability insurance (£2,500,000) whilst we are working on site. We are responsible for the protection of the work area only. We also undertake to make the public aware of our works in the event such works are likely to involve areas of a public thoroughfare. The customer is entirely responsible for communicating information to us regarding known faults or facts likely to cause concern with regard to our job such as new or faulty wiring installations, known water and buried gas pipes within the area of our works that would likely affect the commencement and completion of our project.

RUBBISH REMOVAL – CARTING AWAY

Due to the high cost of landfill and non acceptance at domestic waste sites, we will not undertake to remove contractual waste and rubbish from the customer’s property unless it is specifically mentioned in the Scope of Works. This is the customer’s own responsibility to dispose of. On each job, we will undertake to bag and store rubbish generated in a safe manner, at the direction of the customer. If large quantities of building waste are likely to be generated, skip hire can be factored into each scope of works.

CANCELLATION

In the event that a customer may wish to cancel their job prior to commencement, a full deposit refund will apply. Materials purchased in such circumstances may be returned however, a 30% restocking charge may apply.

We reserve the right to request in writing from the customer a detailed letter of complaint with regard to any cancellation of our works once such works have commenced. Any
works will cease until we have received in writing such notification. Further details with regard to cancellations can be found within our Code of Practice.

We reserves the right to expect full and proper payment for work completed and for all and any materials purchased on behalf of the customer and subsequently installed.  The customer must accept absolute responsibility to pay in full the cost as set out in the Scope of  Works as well as all outstanding amounts due on any additional Variation Orders that may have been agreed to.







OWNERSHIP OF MATERIALS

We are a chimney sweeping, maintenance and installation business, however, from time to time we may be asked to install materials supplied to us by our customers and these materials remain the property of the customer and cannot be removed from the work site. When supplying materials directly they will remain the property of us until paid for, at which time the client becomes the rightful owner. We undertake not to remove from the work site any materials under the rightful ownership of the client unless requested to do so.

Materials paid for and provided by us may be refunded minus a 30% restocking charge. Materials paid for by the customer & supplied by a 3rd party retailer must be returned to the retailer for a refund dependent upon the retailers Terms & Conditions.

RE-INSTATEMENT

We do not as a rule reinstate any materials removed from the chimney breast where our works are carried out, if skirting board or other types of moulding are removed the customer should make arrangements with a carpenter or other trades personnel to have these materials reinstated at the completion of our works. This also applies to pictures, televisions and any other wall hung products.

DEPOSIT PAYMENTS

In line with many recognised and professional companies we may, upon appointment, request a 50% deposit with any balance due immediately on completion of our works. Full payment in advance may be expected when materials are supplied and when an appliance is requested as part of our works.

DEFECTS  GUARANTEE

The materials used for your job have specific manufacturer’s guarantees attached and therefore require proper handling and use. Any defect found with the materials will fall under such guarantees and warranties. HHHHHowever, manufacturers liability will not be accepted if the materials can be proven to have been abused or misused during operation. Liners have a recognised shelf life which can be increased or decreased dependent upon use. Factors such as fuel type, length of time in use and temperatures achieved can have a dramatic impact upon the lifespan of the liner. The use of coal, whether it be smokeless or not, if burned in excessive quantities over a lengthy period of time will produce high levels of bituminous sulphate / sulphuric acid that will quite simply rot even the toughest liner thus invalidating the liner guarantee.

The liners we supply are of an approved variety supplied to us by known third parties who will be responsible for any defects or failures.


REGULATION 2008 RIGHT TO CANCEL


It is your statutory right to cancel the works that you have agreed to within a time period of 14 (Fourteen) days from the date we receive your deposit against our Scope of Works, or your instructions to proceed. Such cancelation must be made in writing and must be received at our place of business within this time frame.

Where our work has commenced, given that the customer has authorised such work to start, payment to us covering initial expenditure for labour and such work already carried out to include non-returnable components purchased on your behalf may be charged for or, where applicable, may be deducted from the initial deposit.

A full description of this regulation can be found within the ‘Sale of Goods & Services Act’ and downloaded free via any government portal.

Please complete the following tear off element and return it to us within the required time scale in case of cancelation:-


Cut here……………………………………………………………………………………

Name…………………………………………………………………………………

Address………………………………………………………………………………


…………………………………………………………………………………………

Scope of Works reference:-

Date….................................

Deposit paid £

Return this cancelation to: [email protected]
                                                J Bird Chimney Sweep
                                                74 Swift Road
                                                Abbeydale
                                                Gloucester
                                                GL4 4XH
  
  

CODE OF PRACTICE


The following code of practice reflects, as far as possible, the manner in which we conduct ourselves, our business and trading style, as well as our business philosophy. Our Code of Practice is also concerned with other aspects of the solid fuel industry that our customers may consider of great importance when choosing their appliance.

Our Code of Practice recognises the importance of proper communication, conflict of interest and a duty of care to our customers. We endeavour  to discuss matters that can sometimes be overlooked in the process of survey/purchase/installation of an appliance so that they do not surface later to cause problems because they had not been properly explained, understood or resolved.

It is important that we are able to provide a solid and fair Code of Practice therefore establishing a clear and common understanding between the installer and customer and any expectation either party may have to produce a satisfactory outcome to an installation.

SURVEYS / INSPECTIONS

We undertake to carry out informative pre installation surveys, outline and explain current legislation and where applicable advise on alteration and safety. A written report containing relevant dimensions that can be used by the customer for clarification when purchasing an appliance can be issued on request.


CONFIDENTIALITY

We are committed to maintaining the highest degree of integrity in all our dealings with current, past and potential customers, both in terms of commercial confidentiality and the protection of all personal information received in the course of providing our services. We extend the same high standards to customers, retailers and suppliers.


OPERATIONAL ETHICS

We always conduct our services honestly and honourably and expect our customers, retailers and suppliers to do the same. Our advice, assistance and our methods of operation imparted throughout our initial survey to installation take proper account of ethical considerations together with the protection and consideration of our current, past and potential customers.


DUTY OF CARE

The action we take, the advice we offer and the installations we undertake will always conform to relevant law appertaining to the installation of any Solid Fuel appliance and ancillary alteration work that falls within Building Regulations, Part ADJ as well as to all manufacturers’ instructions.

CONFLICT OF INTEREST

We will upon instruction provide an installation and alteration service to our customers and provide manpower when and where necessary to complete each project to satisfactory completion. We may not undertake to commence our installation or alteration works if a 3rd party has been appointed by the customer to undertake any part of our estimated contract. This often leads to unnecessary confusion and misunderstanding with regard to clarification of the intended works, installation procedures and the issue of completed certification.   

CONTRACTS

Our contract will usually be in the form of a Scope of works with our general Terms & Conditions of Business. These documents form the basis of our contract with the customer and outline our installation procedure as well as an indication of the cost for such work. We always try to meet time scales in agreement with our customers’ wishes prior to commencement, however, this is with the understanding that we cannot be held responsible for any failures to commence or proceed with our works due to any 3rd party contractors undertaking their works in an area where we are required to commence our own, adverse weather conditions likely to affect  external works and thus delay completion, failure of the client to remove any gas supply prior to us proceeding with our works and any gas appliance likely to restrict commencement of our works.

On occasion it may be necessary to undertake additional works either as instructed or due to unforeseen complications within the scope of works. In any event, such additions will be discussed and agreed prior to the issuing of a Variation Order.

SCOPE OF WORKS

Our Scope of Works is a simple, easy to understand breakdown of the work we undertake on behalf of each of our clients with confirmation of the final costs involved in every installation.





FEES / ESTIMATED COSTS

We believe our fees and estimated costs are reasonable and competitive. This is an individually tailored and specialised installation service and as such we do not generally offer discounts. Generally a reduction in price can only be achieved by reducing the level or extent of our services. In view of our professional status we feel that this is not an option. That said, we will always endeavour to propose solutions that will accommodate customer budgets and timescales. We will only undertake an installation once our Scope of Works and fees have been agreed to, therefore, our customers can plan reliably for what lies ahead.

VARIATION ORDERS

From time to time it may be necessary to estimate for extra work in addition to the original scope of works.  Such work will be considered and agreed and the additional cost agreed prior to commencement with the issue of a Variation Order.


PAYMENTS

We require full payment on completion of work. We make no allowance for delayed payments, therefore, we expect customers to settle their account in accordance with our Terms & Conditions of Business unless other arrangements have been made in writing.

QUALITY ASSURANCE

We aim to provide installations of the highest calibre and routinely check  goods and materials for defects to ensure that they are fit for their intended purpose.  All of our installations are to exact requirements and dimensions. These are discussed and confirmed at the initial survey stage and again before we commence our work. We only ever use heat resistant materials where required, none that are combustible.














REFUNDS & GUARANTEES

We guarantee our workmanship unconditionally for each and every installation we undertake and also for our servicing and maintenance work. We acknowledge all complaints. Each complaint is rigorously dealt with within 7 working days of registering and once physically investigated, will result in an official response to the client concerning their complaint.

Every effort will be made to resolve complaints irrespective of their nature bringing to a satisfactory conclusion any complaint received.


If a complaint cannot be resolved between parties, even after mediation, the client has the right to seek legal redress to resolve such matters. This will not affect the statutory rights of the customer.

We will, where required, install materials supplied to us by the client or retailer. However, from time to time we may be asked to supply both materials and labour. With regard to material supply, any surplus will remain the property of the supplier until paid for at which time the client becomes the rightful owner. We undertake not to remove from the works any materials under the rightful ownership of the client unless requested to do so.

Materials paid for by the customer and provided by us will be refunded where applicable and in accordance with our Terms of Business. Materials paid for by the customer and supplied by a 3rd party retailer, must be returned to the retailer for a refund dependent upon the retailers Terms & Conditions.

Should customers wish to cancel their installation in line with the Consumer Rights Act 2015 a full refund of any deposit amount will be refunded, however, if materials have been purchased and time/labour expended on behalf of the customer, these costs will be charged for with any outstanding balance due upon request after re-stocking charges have been taken into account.